The conference included keynote speeches from Tony Williams of Jomati Consultants, a number of panel debates and break-out sessions bringing groups of delegates together in order to share best practice and views on developing trends.
The Law Superstore’s CEO, Matthew Briggs, was in attendance to discuss the changing face of the legal profession. After the event, he shared his thoughts on the event:
“It was great to see healthy debate surrounding some of the key challenges and opportunities that are facing the legal profession as we look into the future.
“I was invited to participate in a roundtable event for the morning session, which focused on the conveyancing market. Topics of conversation included, the consolidation of the market; meeting client service expectations; improving the property buying process for consumers; the role pricing plays in consumer choice; and what the conveyancing industry will look like in 10 years.
“Although conveyancing is just one of the service areas covered by The Law Superstore, many of these points are applicable across the board. It was particularly interesting to see how legal service providers viewed the role of digital and the changes that need to be made in order to access the latent legal market.
“I’m glad to say that the discussions reaffirmed what we already know at The Law Superstore: that the market is in need of a genuine legal comparison tool and that our platform has the capacity to be a game changer in terms of meeting the demands of both legal service providers and clients.”
On the agenda for the wider panel events were matters concerning ‘Lawyer Power’, ‘People Power’ and ‘Professional Power’. Among those invited to speak were representatives from the Legal Services Board Consumer Panel and the recently appointed Chief Legal Ombudsman, Kathryn Stone OBE, exploring issues of human rights, diversity, privacy and the growing expectations of clients, among others.
“It is reassuring to see the likes of the LSB and the Ombudsman stating unequivocally that change is required and that a more intense focus on the consumer is required. We share their passion for transparency and the need to give consumers a platform for sharing experiences, providing testimonials and pooling information. In particular, Kathryn Stone was supportive of The Law Superstore’s functionality and the importance of comparison sites in empowering consumers to make informed choices when selecting a legal service provider.
“The consensus was that both clients and legal service providers are still functioning with too little information at their fingertips. The end consumer doesn’t understand what represents value for money in a market where over 80% of firms still do not publish their prices online. And for their part, firms are still relying on anecdotal evidence to establish what informs a client’s purchasing decisions rather than collecting real insight and data.
“However, it is heartening to hear that so many within the profession are now ready to embrace change and move towards a more evidence-based, data-driven approach. At The Law Superstore we believe we have a role to play in building a progressive digital future for the sector. And this was confirmed when I met a number of the legal service providers who have already registered with The Law Superstore at the Modern Law conference. Their enthusiasm for the website stands us in good stead for our full launch in August.”
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