In response to the CMA’s decision, The Law Superstore’s CEO, Matthew Briggs, said:
“Knowing the findings of the CMA’s interim report and the challenges that the legal profession currently faces in terms of implementing transparency and choice, it feels only right that they shine a light on comparison tools as a viable solution to many of these issues.
“As the only whole of market legal comparison website currently on the market, we believe that we are perfectly placed to enable consumers to compare legal services on a range of criteria in the same vein as established aggregators in the insurance, banking, and utilities sectors.”
The CMA has identified that it plans to look at a range of DCTs from price comparison websites to smartphone apps, with home insurance among the industries being examined. The aim will be to explore how these platforms and tools increase competition, helping consumers to access choice and better deals. Ultimately, it is hoped that with greater understanding of their impact and benefits, the effectiveness of DCTs might be maximized and barriers removed.
Andrea Coscelli, Acting Chief Executive of the CMA, said of the study:
“Digital comparison tools have played a big part in changing markets for the better, bringing new ways of doing things and forcing businesses to up their game. Consumers have benefitted as choice and access to goods and services have grown.
“Since emerging a decade or so ago, such tools have helped to inject significant competition into a number of markets, including private motor insurance.”
“We want to understand why this is the case and whether more can be done to ensure consumers and businesses can benefit from them more widely.”
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