Terms & conditions

This website is owned and provided by The Law Superstore, which is a trading name of Reallymoving.com Ltd, Eclipse Court, 14b Chequer Street, St Albans AL1 3YD. Company Reg: 3836417. VAT 737 6605 11.

You access and use this Website subject to these Terms and Conditions, our Privacy Statement and Cookies Policies. If you do not agree to these Terms and Conditions and our Privacy Statement and Cookies Policies then you are not permitted to access the website. Any breach of these Terms and Conditions will result in the immediate withdrawal of your rights to access and use this Website.

We reserve the right to amend these Terms and Conditions and the Privacy and Cookies Policies from time to time without notice and with immediate effect. Continued use of this Website constitutes acceptance of the Terms and Conditions and the said Policies and any amended Terms.

The Services

To our Customers we provide a fully independent online search engine enabling them to undertake a comparison of legal services delivered by qualified and regulated providers. To our Partners we provide high quality referrals of customers seeking to engage their expert legal services.

The main objective of The Law Superstore is to provide detailed online information enabling a customer to identify, compare and select their preferred provider of legal services.

The Law Superstore does not provide legal advice and does not make specific recommendations. Information on this Website is provided for general information purposes only, it should not be relied upon by you and is provided so that you can select the service provider you feel is most appropriate to meet your needs. Nothing on this Website is, or shall be deemed to constitute advice, recommendation or endorsement in respect of any service referred to on this Website.

The Law Superstore comparison service is free to use and without obligation to Customers. We do not add any fees or commissions to the products or services the consumer selects. We are paid by our Partners whom we charge a combination of subscription, advertisement and referral fees.

Nothing on this Website is, or shall be deemed to constitute an offer by The Law Superstore or any other third party to sell any product or service or to enter into any contract in respect of any product or service.

We will do our best to provide uninterrupted access to this Website but give no warranty in this regard. We reserve the right to suspend, restrict or terminate your access to this Website at any time. We reserve the right to add, amend, delete, edit, remove or modify any information, content, material or data displayed on this Website and without notice from time to time.

Use

You are permitted to access and use this Website as a customer either for your personal, non-commercial purposes as a private individual or as a business seeking a legal product or service directly for that business. Access to and use of this Website in any other capacity is prohibited.

Operating a link to The Law Superstore website is permitted provided you do so in a way that is fair, legal and it does not damage our reputation as we determine. You must not operate a link to this Website that suggests any form of association, approval or endorsement by us. We can require you to remove any link to this Website immediately at any time and can withdraw any linking permission at any time.

Unlawful, fraudulent or abusive use of The Law Superstore website is prohibited. Using any automated software, process, program, robot, web crawler, spider, data mining, trawling or other 'screen scraping' software, process, program or system is strictly prohibited.

Your responsibilities

You must take all reasonable precautions to include using appropriate virus checking software to ensure that any information, content, material or data you provide is free from viruses, spyware, malicious software, Trojans, worms, logic bombs and anything else which may have a contaminating, harmful or destructive effect on any part of this Website or the websites of third parties or any other technology.

You may complete a registration process as part of your use of this website which may include the creation of a username, password and other identification information. Any username, password and other identification information must be kept confidential by you and must not be disclosed to or shared with anyone. Where you do disclose to or share with anyone your username, password and other identification information, you are solely responsible for all activities undertaken on this website using your username, password and other identification information.

You must check and ensure that all information, content, material or data you provide on this website is correct, complete, accurate and not misleading and that you disclose all relevant facts. We do not accept any responsibility or liability for any loss or damage you may suffer or incur if any information, content, material or data you provide on this website is not correct, complete and accurate or if it is misleading or if you fail to disclose all relevant facts.

Before you obtain any product or service from a third party, you must check all of the information, content, material or data held by the third party about you to ensure it is correct, complete, accurate and not misleading and that you have disclosed all relevant facts. It is your responsibility to identify and correct any mistakes or errors in the information, content, material or data held by the third party about you before you complete the process to obtain any product or service. Failure to do so could invalidate the product or service provided by the third party. We do not accept any responsibility or liability for any loss or damage you may suffer or incur if any information, content, material or data held by the third party about you is not correct, complete and accurate or if it is misleading or if you have failed to disclose all relevant facts.

You must get permission from any other person about who you propose to provide information before you provide it. In submitting any other person's details, you are confirming to us that you have their permission to do so and that they understand how their details will be used.

You are solely responsible and liable for your conduct on this website and for your user content. You must ensure that you own your user content or otherwise have the right to grant the licence. Your user content must not violate or infringe any privacy rights, intellectual property rights such as copyright, database rights and trademarks or other rights of any third party including any right of confidentiality. Your user content must not violate or infringe any law.

Your user content is true, complete, accurate and not misleading where it relates to facts, or is genuinely held where it relates to an opinion. Your user content is not harmful, fraudulent, threatening, defamatory, embarrassing, distressing, infringing, abusive, inflammatory, intimidating, harassing, libellous, stalking, profane, obscene, indecent, inappropriate, hateful, discriminatory or racially, ethnically, sexually or otherwise objectionable.

You agree that you will be liable to us for any damage, loss, claim, demand, liability or expense including reasonable legal fees that we may suffer or incur arising out of or in connection with your conduct on this Website and or your user content.

Telephone calls

Any telephone calls made to or from The Law Superstore team may be monitored and recorded to help us train staff and improve service. The customer service team is available Monday to Friday 9.00am to 5.00pm.

Cold calls

We do not cold call. If you receive a cold call from someone claiming to be us please email us at [email protected] and [email protected]

You can stop cold calls by contacting the Telephone Preference Service

Complaints

We will always:

  • deal with you fairly
  • reply to all forms of communication from you within 5 working days
  • reply to all calls within 3 working days in a professional, polite manner
  • give you transparent information about us and what we do
  • respond to feedback about our services and make sure that any problems with our services are dealt with and not repeated

Any complaint about services or advice from your provider must be made directly to them under the terms of their complaints procedure.

We do welcome feedback from our customers on the performance of our Partners to enable us to monitor and maintain a high-quality service provision across our panel.

In the unlikely event of a problem occurring with our services, you can complain to us about that. You need to let us know the details of your complaint including date, who you were dealing with and any proposal you may have with regards solution.

Complaint handling process

We will confirm receipt of any complaint within 3 working days. We will let you know who is dealing with your complaint and their contact details.

They will fully investigate your complaint and provide a detailed response within 1 month of receipt of the complaint. You will be notified of any likely delay. If you are not happy with the outcome we will then provide you with contact details for another senior employee who will review the complaint for you.

Please Email complaints to [email protected] and [email protected], or send by post to Customer Service Team, Reallymoving.com Ltd, Eclipse Court, 14b Chequer Street, St Albans AL1 3YD. Company Reg: 3836417

Intellectual Property

Copyright in the information, data, content or other material displayed on this Website is owned by The Law Superstore. Our Copyright cannot be used for any commercial purposes without our prior written consent. Any copy must retain all copyright or other intellectual property notices contained in the original material. Images displayed on this Website are protected by copyright and may not be reproduced without prior written consent. Logos, trademarks or service marks displayed on this Website may not be printed or downloaded except as part of the text of which they form part. It may not be excerpted, utilised, used, reproduced, published, reformatted and or displayed on any other website without our prior written consent. The status of us as the authors of such information, content, material or data must be acknowledged.

All intellectual property rights including, without limitation, all copyright, design rights, patents, inventions, logos, business names, trading names, service marks and trademarks, internet domain names, moral rights, rights in databases, data, source codes, software, specifications, know how, processes and business methods (in all cases whether registered or unregistered and including all rights to apply for registration) in and relating to this Website (including information, content, material or data displayed on it) belong to us or licensors and all of these rights are reserved.

All rights in The Law Superstore are owned by us.

You shall retain ownership of any content or material you submit, upload or publish or otherwise make publicly available on or through this Website. You grant us a perpetual irrevocable transferable worldwide royalty free and unlimited licence to use modify keep share sell save copy distribute publish display excerpt reproduce utilise extract make available and transmit such user content in any manner and for any purpose.

Liability and limitation

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence or for our fraud or fraudulent misrepresentation.

We use reasonable endeavours to ensure that information on this Website is accurate and up to date and to correct errors as soon as we are able to after becoming aware of them. We do not check, monitor, review, verify or endorse, and we are not responsible or liable for any loss or damage you may suffer or incur in connection with, any information, content, material or data collected from or provided by third parties which is displayed on or is otherwise available from this Website or any third-party websites. Such information, content, material or data may be inaccurate, incomplete or out of date. It is your responsibility to check that such information, content, material or data is accurate, complete, correct and up to date.

Any views, opinions, advice, reviews, ratings or comments on this Website or any third-party websites which are made by third parties do not represent our views, opinions or advice and should not be relied upon by you and are not checked, monitored, reviewed, verified or endorsed by us. We are not responsible or liable for any loss or damage you may suffer or incur in connection with such views, opinions, advice, reviews, ratings or comments including in relation to their accuracy, truthfulness or completeness.

We do not give any warranty or guarantee that this Website, any third-party website or any information, content, material or data on this Website or any third-party website is free from viruses, spyware, malicious software, Trojans, worms, logic bombs or anything else which may have a contaminating, harmful or destructive effect on any technology. You must ensure that you use appropriate virus checking software. We are not responsible or liable for any loss or damage you may suffer or incur in this regard where caused by any third party.

We are not responsible or liable for any loss or damage you may suffer or incur in connection with your use of this Website which is caused by any event beyond our reasonable control including the electronic transmission of information, content, material and data over the internet and the interception or decryption of it by others.

We are not responsible or liable for any indirect loss or damage you may suffer or incur in connection with your use of this Website including any loss of savings you expect to make, loss of business or business opportunity, or loss of profit or revenue or for any loss or damage you may suffer or incur in connection with your use of this Website which was not foreseeable by us when you used this Website.

We are not responsible or liable for any loss or damage you may suffer or incur in connection with any inability to access and use this Website for any reason.

The products and services are provided by third parties and we do not control them. It is your responsibility to satisfy yourself that you wish to obtain any product or service before doing so. We are not responsible or liable for any loss or damage you may suffer or incur in connection with any product or service you obtain after using this Website or for any acts, omissions, errors or defaults of any third party in connection with that product or service.

Information and descriptions of products and services on this Website may not represent the complete descriptions of all the features and terms and conditions of those products and services. Carefully read all the features and terms and conditions of any product or service before buying.

You will be contracting with a third party who will be providing that product or service to you on their own terms and conditions. You must ensure you understand and agree with those terms and conditions before entering into a contract to obtain that product or service. We are not responsible or liable for any loss or damage you may suffer or incur in connection with the terms and conditions applying to any contract entered into by you with any third party in relation to any product or service or for any acts, omissions, errors or defaults of any third party in connection with those terms and conditions.

We provide links from this Website and from emails sent to you as part of our service to the websites of third parties. These websites are owned and operated by third parties. We do not control them and you access and use these third party websites at your sole risk and your sole discretion. You are solely responsible for any use of these third party websites and for any decision to obtain or refrain from obtaining any of the products or services available on such third party websites. Any links to third party websites are provided for your interest and convenience only. We do not endorse, recommend or accept responsibility for such third parties, their products or services, their websites or for any information, opinions or views given or advice provided by such third parties (whether on their websites or otherwise). We are not responsible or liable for any loss or damage you may suffer or incur in connection with your use of any third party websites or for any acts, omissions, errors or defaults of any third party in connection with their website.

Your use of any third party website will be governed by the terms and conditions of use and privacy and cookies policies applicable to that website. Such terms and conditions of use and privacy and cookies policies will be different from these Terms and our Privacy Statement and Cookies Policies. It is your responsibility to ensure that you understand and agree with the terms and conditions of use and privacy and cookies policies of any third party website before using that website. We are not responsible or liable for any loss or damage you may suffer or incur in connection with the terms and conditions of use or the privacy and cookies policies applying to any third party website or for any acts, omissions, errors or defaults of any third party in connection with those terms and conditions of use and/or privacy and cookies policies.

Any views, opinions, advice or assistance which is given or provided to you by a third party after you have used this Website do not represent our views, opinions, advice or assistance and are not checked, monitored, reviewed, verified or endorsed by us. We do not endorse, recommend or take responsibility for any third party who provides you with any views, opinions advice or assistance. You act or refrain from acting on any third party's views, opinions, advice or assistance at your sole risk and sole discretion and you are solely responsible for any decision to act or refrain from acting on such views, opinions, advice or assistance. We are not responsible or liable for any loss or damage you may suffer or incur in connection with such views, opinions, advice or assistance including in relation to their accuracy, truthfulness or completeness or for any acts, omissions, errors or defaults of any third party in connection with such views, opinions, advice or assistance.

Payment

You agree to pay any fees and other charges incurred by you in accordance with any payment provisions set out on this website from time to time. Payment for other products or services should be made to the relevant Provider when purchasing the product or service.

Privacy

We are committed to protecting your privacy which we treat seriously. We process information about you in line with our Privacy Statement and Cookies Policies. By using this website, you agree to the way in which we process and deal with your personal information. We may disclose your personal information or access your account if required to do so by law, any court, or applicable regulatory, compliance, Governmental or law enforcement agency.

Service providers

Legal service providers who pay a combination of subscription and/or referral fees have access to The Law Superstore with the opportunity to provide quotes for their legal services to Customers. Subject to our internal vetting procedures our Partners are permitted to provide quotes for those legal services for which they are approved and regulated.

Our Partners must contact our customers within 4 business hours of receipt of any request.

The Law Superstore is entitled to remove from the website any Lawyers that breach the above terms.

Service Providers – initial star ratings

From December 2016, The Law Superstore will assign an initial star rating to each Partner offering their legal services on the website.

This initial star rating will be derived by taking a one-off non-weighted average of the Partner’s reviews obtained by checking several independent and publicly available service review sites.

From December 2016, this initial star rating will be added to any pre-existing Partner ratings given by customers of The Law Superstore. From December 2016, as and when customers of The Law Superstore provide a Partner rating, these new customer ratings will be incorporated into the star rating for that Partner.

Miscellaneous

We make no warranty or representation that any product or service referred to on this Website or any service we provide is available or otherwise appropriate for use outside of the United Kingdom. If you choose to use this Website from locations outside the United Kingdom, you do so at your sole risk and you are responsible for compliance with all applicable local laws.

If any provision of these Terms is held to be unlawful, invalid or unenforceable, that provision shall be deemed deleted from these Terms and the validity and enforceability of the remaining provisions of these Terms shall not be affected.

These Terms constitute the entire agreement between you and us relating to your access to and use of this Website and supersedes any prior agreements (including any previous terms of use of this Website).

No failure or delay by us in exercising any right under these Terms will operate as a waiver of that right nor will any single or partial exercise by us of any right preclude any further exercise of any right.

These Terms and Conditions and your access to and use of this Website shall be governed by and interpreted in accordance with English law and you agree to submit to the exclusive jurisdiction of the courts of England and Wales in connection with these Terms and your access to and use of this Website.