Frequently asked questions
Does The Law Superstore offer legal advice?
No. The Law Superstore is a comparison website for the legal services market. We help clients to find and compare legal services but we cannot offer direct advice or comment on a specific case.
How long does it take to answer the qualifying questions?
The intuitive qualifying questions are different for each of our 100+ services. Accessing search results can take as little as 30 seconds and should take no more than 2 minutes.
How can I contact The Law Superstore?
Visit our Contact Us page for details relating to general enquiries, press enquiries and career opportunities.
When can I compare legal service providers?
You can compare legal service providers 24 hours a day, 7 days a week and 365 days a year with The Law Superstore.
What if I have chosen the wrong service?
If you realise you are searching for the wrong legal service while answering the qualifying questions, simply return to the homepage and select the correct service for your needs.
I want to use a lawyer in my area. Can I find one through The Law Superstore?
The Law Superstore gives clients access to a national network of legal service providers. Once you have answered the qualifying questions for your chosen service, you may filter results by location to find the nearest legal expert to you.
I don’t live in England or Wales. Can I still use The Law Superstore?
Unfortunately we do not currently cover any territories outside England and Wales.
How many legal services can I search for using The Law Superstore?
You can find and compare over 100+ legal services using The Law Superstore across 9 categories.
I’m not happy with my legal service provider. What should I do?
If you are not happy with the service you have received from a provider during your case, The Law Superstore will ask you for a review and rating at the conclusion of the case. This rating will then contribute towards the overall rating featured on our website.You should also contact your legal service provider directly and share your concerns if you believe that they have not met your expectations. It is important to remember that ratings and reviews should reflect the quality of the service received and not simply the result of your case. It is possible for a legal expert to provide a very high standard of service and still not achieve the most favourable outcome for you.
How do I retrieve saved comparisons?
If you have saved your search results, accessing those results can be done at any time by logging into your account. The Law Superstore will also prompt you with notification emails from time to time. These emails will include a direct link to your saved search results.
How long do I have to proceed once I have my search results?
Once a search has been completed, results can be saved and accessed at any time. However, the prices listed can only be guaranteed for 48 hours. After this time, legal service providers may amend their pricing.
What if I want to access an incomplete search at a later date?
Incomplete searches can be saved at any point. If you have not completed the qualifying questions before signing out, it is possible to return to these questions when you next log in simply by signing into your account from The Law Superstore homepage. Reminder emails will also be sent out prompting you to complete your search, including a direct link to your saved search.
How do I change my email address?
Changing your email address can be done at any time. Simply sign in to your account and edit your personal information.
I’ve forgotten my password. What should I do?
Retrieving your password can be done from The Law Superstore’s homepage. Click on the profile icon in the top right corner of the homepage. Underneath the boxes for inputting login details you will find a link reading, “Forgotten password?”. An email will then be sent to your registered email account with a link to reset your password.
How do I change my password?
Changing your password can be done at any time. Simply sign in to your account and edit your personal information.
When do I have to pay?
You will never be asked to make a payment through The Law Superstore. As a comparison website, we help you to find and compare the best legal service providers for your legal needs. Once you have agreed to proceed with a firm, you will be subject to their payment terms and conditions based on costs you have agreed through The Law Superstore.
Do I have to use a legal service provider once I’ve chosen to “proceed”?
Once you have chosen to proceed with your chosen legal service provider, they will contact you at a date and time specified by you. Should you decide not to proceed with that provider for any reason, you may end contact without any obligation to pay for the service.
How do I subscribe to the newsletter?
The Law Superstore newsletter can be found by navigating to the “Blog” section from the top navigation bar on the homepage. On the right-hand side of the screen under the category options you will see a data capture box in which you may register your email address.
Will I receive a contract?
The Law Superstore does not issue contracts to clients. However, for each service provided through our website the client and legal service provider agree to a defined Scope of Work. This agreement will form the basis of the contract between the two parties. This Scope of Work can be viewed from the Comparison Table page by clicking on the What’s Included? tab.
What should I do if I can’t find the right service?
If you can’t find the legal service you are looking for by using The Law Superstore’s search functions, you may leave a message on the “Contact Us” page and a member of our customer service team will be in touch.
What should I do if The Law Superstore is unable to find a legal service provider to take on my case?
In some instances it is not possible for The Law Superstore to pass on a case to the legal service providers on our panel. Should your search prove unsuccessful, you may wish to seek further advice from your local Citizen’s Advice Bureau or the Law Society’s Find a Solicitor tool. Please be aware that timing can be very important in legal matters. If you do not take the necessary steps immediately your case may be prejudiced.