Why you can trust the legal service providers featured on The Law Superstore

In About TLS

Trust is incredibly important in any working relationship. But in hiring a legal service provider you are giving someone you have only just met responsibility for a serious and potentially delicate matter. If you need a legal expert to handle your compensation claim, divorce proceedings or a business matter, it is crucial that you have faith in them from the outset.

With The Law Superstore you can be confident that every legal service provider on our panel is quality checked, reputable and fully regulated. This is because we carefully assess and vet every law firm across a range of criteria before accepting them onto our panel.

Our partners:

-       Are fully regulated by the Solicitors Regulation Authority (SRA), Bar Standards Board (BSB) or Council for Licensed Conveyancers (CLC)

-       Carry comprehensive professional insurance

-       Pass rigorous financial checks

-       Are accountable to the legal ombudsman

-       Have a formal complaints procedure in place[LD2] 

What do these checks mean?


Regulation
Regulatory bodies are common across many professions. They are designed to give the public confidence and peace of mind in the service providers they represent.

For example, the Solicitors Regulation Authority (SRA) sets the industry standards for qualifying as a solicitor in England and Wales. This ensures the quality and competence of any individual who practices in this role. The SRA are also responsible for the rules of professional conduct and the way in which solicitors are trained and required to continue their professional development, with a keen focus on representing the interest of consumers.

The Bar Standards Board (BSB) and Council for Licensed Conveyancers (CLC) carry out similar work for barristers, specialised legal services businesses and conveyancers.

Insurance
Regulators such as the SRA require that all practicing solicitors in England and Wales carry Professional Indemnity Insurance as a means of protecting both firms and consumers. Professional indemnity insurance (PII) covers civil liability claims such as professional negligence.

In the same way that you take out insurance on your home as a safeguard against the unlikely event of a fire or burglary, legal professionals are required to take out a policy to protect against unforeseen circumstances. A PII policy helps to ensure that a client does not suffer loss, which might otherwise be uncompensated.

Financial checks
In assuring the quality of all legal service providers featured on our website, The Law Superstore carries out strict financial checks to ensure that each and every firm is in good working order and unlikely to suffer any financial hardships that may compromise the quality of their work.

Accountability to the Legal Ombudsman
The Legal Ombudsman is an independent and impartial organisation established to both handle complaints against service providers and champion the improvement of the legal profession. The objectives of the Ombudsman are listed as:

-       Protecting and promoting the public interest

-       Supporting the constitutional principle of law

-       Improving access to justice

-       Protecting and promoting the interests of consumers

-       Promoting competition in the provision of services

-       Encouraging an independent, strong, diverse and effective legal profession

-       Increasing the public understanding of citizens’ legal rights and duties

-       Promoting and maintaining adherence to professional principles

Complaints procedure
At The Law Superstore we not only expect the legal service providers to meet regulations and standards of conduct, we also require them to demonstrate a higher level of customer care. All law firms featured on The Law Superstore have a formalised complaints procedure in place to give clients confidence that, in the unlikely event of an issue, their concerns will be handled swiftly and efficiently.

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